Aeroflot, Russia's largest airline, has started an overhaul of its client service system to bring it in line with modern standards. Aeroflot, which carries 10 million passengers a year, and the retail bank VTB 24 have launched an online credit card payment system via the Aeroflot website, making it easier to buy tickets and making online payments more secure.
Aeroflot deputy CEO Sergei Kiryushin, head of the company's IT department, said: "On June 1, the corporate network started selling electronic tickets, and we hope that online payments will become increasingly popular."
Click on www.aeroflot.aero to buy Aeroflot tickets.
Aeroflot operates scheduled services to 96 airports in 49 countries, controlling more than 45pc of Russian international air traffic. Aeroflot and its subsidiaries also control up to 17pc of the domestic market.
As a member of the SkyTeam global airline alliance, Aeroflot flies to 841 destinations in 162 countries. (See www.skyteam.com.) Under code-sharing agreements, Aeroflot cooperates with 33 national and foreign carriers. It also became the first Russian airline to be listed in the IOSA Registry under the IATA Operational Safety Audit (IOSA), the benchmark for global safety management in airlines.
In 2007, Aeroflot received a new IOSA Registry certificate stipulating tougher safety regulations, as well as an ISO 9001:2000 quality management systems certificate in March 2008.
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