Waiting area in Pulkovo airport, St. PetersburgPress Photo
When you check in at the airport before boarding the plane you should tell the staff about your needs: They will organize everything at both ends, so when you land in Russia there will be someone waiting for you to drive you to the luggage collection etc.
Sheremetyevo airport, MoscowPress Photo
All airports in Moscow and St. Petersburg have special services assisting passengers during all stages of travel. When you fly back you can request special services in advance by phone or by submitting an application on the airports’ websites: Sheremetyevo, Domodedovo, Vnukovo
Aeroexpress trainVyacheslav Prokofyev/TASS
The easiest way to get to Moscow from Vnukovo, Domodedovo, and Sheremetyevo is the Aeroexpress, a train that sets off from the airport and arrives in the city center 30-45 minutes (depends on the airport) later. You can request a personal assistant on their website. “All the trains are equipped with special carriages, adapted for physically challenged passengers in wheelchairs,” the website says.
Zhukovsky Airport has no Aeroexpress as of yet, so the best way is to order a taxi (read below). The airport's employees will help you to get to where the taxi pulls up. At the moment there aren’t very many flights to Zhukovsky so it’s unlikely you’ll need this info.
All the buses traveling between St. Petersburg’s Pulkovo Airport and the city are equipped with special ramps to help people in wheelchairs get on and off.
Passenger Mobility Centre staffSergey Savostyanov/TASS
But there is a service (that’s not very well known): It can help you get into the Metro, explain how to buy tickets, plan your journey, etc. If you speak Russian you can make an online application on the website or via its mobile app. If you only speak English, dial these numbers for free +7 495 622-73-41 or +7 800 250-73-41.
All the stations of St. Petersburg’s Metro are equipped with special lifts for the less
A driver checks the operation of a wheelchair rampRuslan Krivobok/Sputnik
Not all overground public transport is adapted for people with special needs. Yes, there are now lots of new city buses equipped with ramps, but still not everywhere. While the most popular forms of transport in the center are trolleybuses and trams, some of them have no ramps. In this
Most taxi services arrange not only transfers but also guided toursInvataxi
Most services offer door-to-door escort, climbing and descending stairs, including in houses without elevators, though some taxi companies can ask for extra payment in some cases. It’s always better to order these taxis in advance (ideally several hours before your journey).
In Moscow there’s a city's social taxi (link in Russian) service – you can email email@example.com or call +7 495 951-77-68. It's even available for a group of people with limited mobility.
There’s also the Invataxis service that even provides a wheelchair free of charge. You can order online or call +7 495 580-60-64 or +7 495 504-39-90 (available for English speakers). Invataxi also arranges guided tours in English for disabled people (both for groups and individuals). The price is flexible depending on the circumstances, transfers from the airport
In St. Petersburg there are also several taxi services for people on wheels and groups with disabilities. By the
Taxovichkof taxi service has a website in English, so you can easily book online or call +7 812 330-00-02, there is a range of services drivers offer. The price starts from 1,200 rubles ($21).
There is another taxi operator, Glavtaxi (website in Russian), you can book online, download the app, or call +7 812 338-82-12. You can also ask for an English-speaking driver. The price starts from 1,300 rubles ($23).
Both Moscow and St. Petersburg have many pedestrian zonesRamil Sitdikov/Sputnik
There are many pedestrian zones in both cities. There is a website offering a map of Moscow’s barrier-free streets, restaurants, cultural sights, public toilets, and more. Unfortunately
St. Petersburg offers special guided tours for low mobility tourists. While the whole of Nevsky Prospect is a wheelchair friendly zone.
A charitable guided tour hosted by the State Russian Museum on the Day of Disabled PersonsRuslan Shamukov/TASS
All the main museums are equipped with everything a wheelchair needs to get around easily.
The Museum of Moscow, Jewish Museum and Tolerance Center, Planetarium, Bulgakov Museum, and others are well equipped for wheelchair users.
St. Petersburg’s Hermitage Museum, State Russian Museum, and Faberge Museum are also decked out with ramps and elevators.
Lots of theaters, cinemas, and restaurants are disabled-friendlyGetty Images
Thousands of disabled tourists visit Moscow and St. Petersburg each year, and the cities are becoming more and more wheelchair friendly. Most cultural institutions and tourist facilities are trying to install the necessary equipment for people with special needs.
So it’s now possible to visit lots of theaters, cinemas, and restaurants. If you want your tour to be comfortable and
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