Like in other countries, Russia’s airlines are not always responsible for everything that might occur. Russian law exonerates them from paying compensation and fulfilling other obligations if the situation is the result of force majeure, which could be a natural disaster, a military operation, an epidemic, a strike, or if the government has placed your destination under quarantine or has restricted flights there. Sometimes, mechanical malfunction can be a reason, especially if the issue is
Russia’s airlines are responsible in the following situations: when there is overbooking; when there are inconsistencies with the schedule; when the crew or flight is not ready; when the flight is unprofitable for the airline; or any other reason that can’t be defined as force majeure
You should receive hotel accommodations if you’ve been waiting for the flight more than eight hours during the day and six hours at night.Ramil Sitdikov/Sputnik
NB: Severe weather is not the airline’s fault, but Russian law says that in this
In the event of a flight delay, passengers with children under the age of seven are offered access to mother and child rooms. There is another room where you can store your luggage while waiting (more specific information about it below). The airline representative must leave you a note about the flight’s delay. If you do not know where to find him (usually they come out to the passengers), ask an airport employee.
Two hours after the delay the airline must provide means of communications: each passenger has the right to two free phone calls or two emails. Also, drinks are served.
Four hours after the delay everyone is served warm food, and this is repeated every six hours during the day and every eight hours at night.
You should receive hotel accommodations if you’ve been waiting for the flight more than eight hours during the day and six hours at night. According to the law, the airline cannot lodge anyone else in your room and it is also responsible for transportation from the airport to the hotel, and vice versa.
NB: If not satisfied with the hotel, you can choose another, but you will have to pay for it (and the airline will not provide you with transportation). Keep the receipts, however, and try asking the airline later to compensate you for the difference in price
If the flight cancellation disrupts the purpose of your travel, the airline has to reimburse you for all your tickets.Kirill Kallinikov/Sputnik
We have two pieces of news for you. The good news is that unlike Europe or the U.S. the rules in Russia oblige airlines to pay compensation for even one hour of
The bad news: compensation is a pitiful 25 rubles (41 cents) per hour, plus three percent of the ticket cost. (Yes, we did not forget to add the zeros.) Compensation can be collected from the airline representative at the airport.
By the way, if the flight cancelation disrupts the purpose of your travel, the airline has to reimburse you for all your tickets, not only for the canceled departure, as long as you did not buy them separately.
The airline does not pay compensation if your flight is canceled.
If using any of Russia Beyond's content, partly or in full, always provide an active hyperlink to the original material.
to our newsletter!
Get the week's best stories straight to your inbox