Natalia Solontsova, 54, used to be an ordinary conductor on bus route 24 until one day, taking a deep breath, she announced: “We are traveling one of the most picturesque routes of St. Petersburg. We are riding across the entire city center – Nevsky Prospect. Look out of the window, you can see many famous sights.” Since then her working day has been punctuated by stories she tells passengers of the buildings and landmarks they are passing by.
She has always loved her native St. Petersburg. After she tired of working in an office, she decided to change her life and find a conductor's job. “Working on a bus is all about movement and constant communication with people,” Natalia told local news site Sobaka.ru (link in Russian).
Natalia was firstly shocked at how rude many Russians were to conductors, but she smiled and wished them a good day, and they became friendlier. She likes the feeling of freedom her working day brings to her.
Now she has very little negativity from passengers – there have only been a couple of occasions when people corrected her on minor factual matters or started arguing about some issues. “But this is without any aggression – St. Petersburgers love talking about the city.”
Every time Natalia tries to add some interesting details and stories; she constantly reads and rereads books about the city: one of her favorites is Nikolai Gogol's short story Nevsky Prospekt, as “it conveys incredible atmosphere.”
Natalia doesn't regard what she does as anything unusual. She is simply doing her job and trying to arrange it in such a way that brings her – and her passengers – pleasure.
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